Contact support
Email support@aeo.io. Include the affected feature, approximate time, browser, and any visible error code. Do not send passwords, magic-link tokens, private share tokens, API keys, or raw customer secrets.
What can I use in this beta?
Read the captured answers and use a site-fix brief to review a technical change with your team. The brief names where to make the change and how to verify it. Optional discovery files do not prove a ranking benefit.
AEO is responsible for validating automated recommendation and citation analysis. You do not need to approve a measurement method. Those conclusions remain unavailable while validation is in progress.
How do I share or return to a report?
Sign in to save your workspace. Open History for saved reports and use Share report on a report to create a readable private snapshot. Download JSON is an advanced data export. Weekly tracking and paid plans are planned; a fresh check must be reviewed again and changed inputs are not a like-for-like comparison.
Account recovery
Request a fresh email sign-in link from the product if a link is expired or already used. For account deletion, sign in with a fresh link and use the deletion control in account settings.
Security reports
Use the subject “Security report” and describe the issue without accessing other users’ data or disrupting production. We will preserve relevant evidence and coordinate a safe response.
Service expectations
The current product is a free launch service without a guaranteed response-time SLA. Production billing is disabled. Current automated service state is available on the status page.