Contact support

Email support@aeo.io. Include the affected feature, approximate time, browser, and any visible error code. Do not send passwords, magic-link tokens, private share tokens, API keys, or raw customer secrets.

Account recovery

Request a fresh email sign-in link from the product if a link is expired or already used. For account deletion, sign in with a fresh link and use the deletion control in account settings.

Security reports

Use the subject “Security report” and describe the issue without accessing other users’ data or disrupting production. We will preserve relevant evidence and coordinate a safe response.

Service expectations

The current product is a free launch service without a guaranteed response-time SLA. Production billing is disabled. Current automated service state is available on the status page.